Privacy policy for Kamet Trading B.V.

At Kamet Trading B.V., accessible offline en online via https://www.kamet-trading.com and the subdomains accessible via https://de.kamet-trading.com, https://fr.kamet-trading.com, and http://s.kamet-trading.com, one of our main priorities is the privacy of our visitors. This privacy policy contains information of what is collected and recorded online and offline and how we use it.

If you have additional questions or require more information about our privacy policy, you can contact us via sending an e-mail to info@kamet-trading.com. We will answer your e-mail within 24 hours. You can also call us on +31 (0) 85 040 27 00.

Who is responsible for the processing of my personal data?
Kamet Trading B.V. is responsible for the processing of data as described in this privacy policy.

When does this privacy policy apply?
This privacy policy applies to all personal data that Kamet Trading B.V. processes of anyone who has (had) contact with Kamet Trading B.V., such as our visitors, customers and business contacts, offline and online domains related to Kamet Trading B.V..

What are personal data?
Personal data are all data that can be traced back to an individual. Think of name, telephone number, address or e-mail address. But also data such as IP address or Kamet Trading B.V. customer number are personal data. And other data that is unique a customer, such as their Kamet Trading B.V. order history or surfing behavior.

From whom do we process personal data and how do we get this data?
We process the personal data of anyone who has (had) direct or indirect contact with Kamet Trading B.V., such as (business) customers and contact persons of partners.

We received this information directly from them when they visited our website, created an account or had contact with our customer service, area sales managers or other employees of Kamet Trading B.V..

Online and offline privacy Policy
This privacy policy applies to our online activities and is valid for visitors to our websites with regard to the information they shared and/or is collected on our websites.

This privacy policy also applies to our offline activities and is valid for persons who give their personal data to Kamet Trading B.V.

Consent
By giving your personal data online or offline, you hereby consent to our Privacy Policy and agree to our Terms and Conditions.

You can find our Terms and Conditions here https://kamet-trading.com/terms-and-conditions/.

Provide and delete personal data
No person is required to deliver personal data to Kamet Trading B.V. If a person wants to get in contact with Kamet Trading B.V. anonymous, this person can reach us anonymous by telephone: +31(0) 85 040 27 00.

If a person wants to delete his or her personal data at Kamet Trading B.V., contact us by mail: info@kamet-trading.com. Kamet is the only party who receives the personal data, no other company have access to the personal CRM data gathered by Kamet.

Cookie policy
Kamet Trading B.V. has a cookie policy where we give insight in the use of first and third party cookies. You can find our detailed cookie policy here https://kamet-trading.com/cookie-policy/

Kamet Trading B.V. privacy policy does not apply to third party advertisers or websites. Thus, we are advising you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Data collection in our CRM system
Kamet Trading B.V. is using and storing information of customers in a CRM system. With the support of this CRM system, Kamet Trading B.V. stores the necessary company related personal data to support the whole sales process with the customer. Here below a list of personal and company related data Kamet Trading B.V. collects in the CRM system and online personal portal.

  • Company and contact name
  • Function
  • Company and shipping addresses
  • Country and locations
  • Website company
  • E-mail and telephone
  • VAT number and billing information
  • Customer preferences like language preference and e-mail and personalization preferences

Data stored in your webshop account
We store the following information in our CRM to display in customers personal webshop account: name, (delivery) address (es), telephone number, e-mail address, payment details.

We also store order history in this personal account, including selected delivery options, including the digital items and subscriptions that have been taken out.

The vision of our webshop is to make our customers work easier and less time consuming. That is why we keep this data in the customer webshop account for their easy use. Customers can request to have their data deleted from their webshop account at any time.

Personalization based on account information and search, surf and purchase history
If we know who our customer is (based on CRM data) we can make our marketing more personal.

We can make recommendations and adapt our marketing effort to their preferences. We look at what they previously searched or bought from us. We can give them recommendations via our webshop which products they might need again based on what they have bought before.

We do this based on surfing, searching and purchasing behavior. We collect surfing and search behavior based on cookie techniques, IP address and the unique number that is linked to the mobile device which is used.

We have a legitimate interest in applying this personalization, namely, to make lthey work easier and our store better for our customers. They will find what they are looking for faster and will not be bothered with articles and categories that are not relevant to them.

Personalized emails and push notifications
We regularly have offers, special promotions and news that we want to share with our customers. We share this via email.

We can also email other information, such as the offers, personal recommendations and information. These personal recommendations are based on purchases and visit history in order to make the content of these messages more personal. If a person prefers not to receive this type of information, they can unsubscribe from these emails right away by sending us an email to info@kamet-trading.com.

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Kamet Trading B.V. websites do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. Our websites do not contain no-child friendly content.

Distribution and logistics partners
We also work together with various logistics partners, such as PostNL and GLS. Our logistics partners receive name, delivery address and e-mail address from us. They need this information to deliver the package to the address our customers have chosen, to keep our customers informed of the delivery time and to give our customers the opportunity to use additional services of these logistics partners.

Other External Service Providers
We also engage other external service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us.

We do not sell information to these service providers or other third parties.

The types of work that our external service providers perform for us are:

  • supporting the provision of our digital services such as the hosting, maintenance and support of our websites, webshop, CRM and applications.

Government
Sometimes we have to pass on personal data to the government. This may first of all occur if certain government institutions need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can gain access to personal data in the context of an investigation.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

  • Right of inspection: You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.
  • Right of rectification: You always have the right to have the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
  • Right to restriction of processing: You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
  • Right to portability: You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
  • Right of objection and other rights: In some cases you have the right to object to the processing of your personal data by or on behalf of Kamet Trading B.V.. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing.You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Where do we store data?
We store personal data within the European Economic Area („EEA“). However, it may happen that certain information we collect is transferred to or stored at a destination outside the EEA, for example because one of our third-party service providers is located there. When this occurs, we ensure that it is done in a safe and lawful manner. Kamet Trading B.V. will in such cases take appropriate measures to ensure that data is protected as well as possible, such as complying with the recipients of standard data protection clauses drawn up by the European Commission.

How are your data secured?
Kamet Trading B.V. takes many measures to protect personal data. Both organizational and technical. If you feel that this is not happening, please let us know via info@kamet-trading.com.